Monthly Archives: December 2020

CORONAVIRUS: March 2021 update on GP services for patients

As you will be aware, the COVID rates of infection remain high in areas of Ealing.

At the same time we need to maximise our work of vaccinating patients with the Covid vaccine.

We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine.

If your problem is an emergency then please call 999.

If you need to contact the practice with other symptoms or queries please complete the e-Consult form at: southallmedicalcentre.webgp.com

Your online form will be reviewed by a clinician and you will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.

New telephone system installed in the surgery

Following patient feedback, PPG meetings and as part of the surgery’s aim to continue to improve our service, we have implemented a new telephone system.

Please bear with us during the initial implementation stages.

We hope that this will provide an upgraded queuing system and reduce waiting times on the telephone lines and we would like to hear your feedback on this.

Please save our surgery number: 02085744381 in your contacts so that if we call you, you know that it is your GP surgery.

Please continue to use online services, e.g. e-Consult (https://southallmedicalcentre.webgp.com/) and the NHS App wherever possible such as for ordering repeat prescriptions online and this is still the fastest way.