Category Archives: Ticker Tape

July 2021 Patient Newsletter

Face masks always required in the surgery

Let’s keep each other safe. Coronavirus is still with us. The NHS requires face masks or coverings to be worn when visiting our practices. If you don’t wear a mask, you may not be seen by the clinician.

NHS England confirmed on 15 July 2021 that Public Health England’s infection prevention and control (IPC) guidance still applies to patient-facing healthcare settings and masks should continue to be worn unless a valid exemption applies.

Need proof of COVID-19 vaccines?

If you’ve had both your first and second dose of your COVID-19 vaccines, you can get your digital COVID Pass by downloading the NHS App from the Google Play or Apple App Store here: downloading the NHS App

Or if you prefer to get a free letter in the post with your COVID pass, you can request one here: get your COVID pass letter. If you have any difficulties, call 119 for help.

Please note, the GP surgery cannot provide proof of COVID-19 vaccines, please call 119 for queries regarding this.

COVID-19 isolation note for workplaces

If you have been told to self-isolate and need a note for your workplace, please do not contact the GP surgery!

You can get an isolation note online from the NHS website here: COVID-19 isolation note

This service is only for people who: have symptoms of coronavirus, live with someone who has symptoms of coronavirus, are in a support bubble with someone who has symptoms of coronavirus or have been told to self-isolate by a test and trace service.

Hot weather, heatwaves and sun advice

Over this summer period it is important to be aware of hot weather and heatwaves. Heat can sometimes be harmful to your health. Make sure you try to keep cool, drink plenty of fluids, avoid prolonged exposure to the sun and seek advice if you are unwell.

Read the NHS guide to managing hot weather here: NHS heatwave leaflet

General Practice Data for Planning and Research (GPDPR)

The data held in the GP medical records of patients is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS England has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection.

If you do not want NHS Digital to share your identifiable patient data (personally identifiable data in the diagram above) with anyone else for purposes beyond your own care, then you can also register a National Data Opt-out. This link also has more information about what the National Data Opt-out is.

NHS 73rd Birthday

Earlier this month, the NHS celebrated its 93rd anniversary. We’re proud to be part of the amazing operation that is the NHS. Watch a video thanking general practice here: NHS 73rd Birthday video

How to get proof of COVID-19 vaccination?

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you’re planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.

CORONAVIRUS: COVID-19 vaccine update for patients (including 2nd dose guidance)

This information is for patients registered at Southall Medical Centre
For more information about the COVID-19 vaccine, please visit:NHS.ukIf you have had your 1st dose of COVID vaccine at the NHS national mass vaccination centers, please wait to be contacted directly by the NHS who will arrange your 2nd dose – this cannot be done by us at GP surgery.

If you had your 1st dose of COVID vaccine at the local Dominion Centre Southall or Ealing Town Hall, please wait to be contacted by text or phone call by us. If you have not heard from us by the 11th week following your first dose, please call the surgery. Please do not contact us before then, we are unable to give patients vaccines earlier than the 12 week period due to vaccine supply constraints.

If you are still waiting for your 1st dose of COVID vaccine, please wait to be contacted by NHS England who will send a letter by post according to the priority groups to book your appointment at the national mass vaccination centers.

CORONAVIRUS: March 2021 update on GP services for patients

As you will be aware, the COVID rates of infection remain high in areas of Ealing.

At the same time we need to maximise our work of vaccinating patients with the Covid vaccine.

We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine.

If your problem is an emergency then please call 999.

If you need to contact the practice with other symptoms or queries please complete the e-Consult form at:

Your online form will be reviewed by a clinician and you will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.

New telephone system installed in the surgery

Following patient feedback, PPG meetings and as part of the surgery’s aim to continue to improve our service, we have implemented a new telephone system.

Please bear with us during the initial implementation stages.

We hope that this will provide an upgraded queuing system and reduce waiting times on the telephone lines and we would like to hear your feedback on this.

Please save our surgery number: 02085744381 in your contacts so that if we call you, you know that it is your GP surgery.

Please continue to use online services, e.g. e-Consult ( and the NHS App wherever possible such as for ordering repeat prescriptions online and this is still the fastest way.