đ» eConsult: Request your appointment online
eConsult is the easiest way to request a GP appointment.
Click “Get started” above, select your symptoms, and fill in the form as fully as you can. The more information you provide us, the more easily we will be able to triage your request and direct or book an appointment with the most appropriate clinician.
eConsults will be reviewed by the end of the next working day, so please only contact us for an update if you haven’t heard from us by then.
Video: how to submit an eConsult for yourself | eConsult Help Centre
Video: how to submit an eConsult for someone else | eConsult Help Centre
âïž By Phone
To book a nurse or pharmacist appointment, e.g. for a vaccination, blood test, long-term conditions review, medication review, ECG etc. please call the surgery on 02085744381.
Or if you can’t use the eConsult service to book a GP appointment, please call the surgery too.
đ„ In Person
Patients can also visit us at our 223 Lady Margaret Road clinic or 70 Norwood Road clinic to get advice from our care navigators at reception about booking an appointment.
Cancelling an appointment
We understand that for different reasons you may need to cancel or reschedule your appointment. If you are no longer able to make your appointment date and time, please call the surgery on 02085744381 to let us know as soon as possible.
Missed appointments cost the NHS time and money and waste NHS resources. We operate a missed appointment (DNA) policy, where if you repeatedly miss your appointments we will send you a warning that you may be removed from our practice list.
Out of Hours
If you need GP medical assistance when the surgery is closed, that cannot wait until the surgery is next open, please call NHS 111.
NHS 111 is a service thatâs been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but itâs not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Calls are free from landlines and mobiles.
You should use the NHS 111 service if you urgently need medical help or advice but itâs not a life-threatening situation. Call 111 if: you need medical help fast but itâs not a 999 emergency, you think you need to go to A&E or need another NHS urgent care service, you donât know who to call or you donât have a GP to call, you need health information or reassurance about what to do next.
Emergencies
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.
Symptoms include: Chest pain, severe abdominal pain, vomiting blood, black stools, breathlessness, non-blanching rashes (the glass test), possible anaphylactic shock (swelling of mouth and throat).
The nearest A&E department is at Ealing Hospital, however you can also use the NHS website search tool, to find the nearest A&E to you.
Paediatrics A&E
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Maryâs Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
PCN Extended Access Service
From 1st October 2022, our practice is offering improved access to appointments and other general practice services.
âEnhanced Accessâ means: as a Network, we are providing appointments from 7:30am until 8pm on weekdays, and from 9am-5pm on Saturdays.
Appointments will be both bookable in advance (up to 7-14 days) and available for same day bookings.
A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team, including, but not limited to, GP Appointments, Screening Appointments, Phlebotomy, and Vaccinations.
There will be a choice of ways to access appointments depending on clinical need, such as telephone, video appointment, online consultation, or face to face. You may be seen or spoken to by the following Healthcare Professionals: GP, Nurse, Clinical Pharmacist, Social Prescriber, Mental Health Nurse, Health Care Assistant or First Contact Practitioner.
Our Enhanced Access Service is provided in Partnership with 7 other local practices who form South Southall Primary Care Network. When a face-to-face appointment is needed, this may be at a GP practice in the local area â this may not be at your own GP practice, but at another nearby.
The exact mix of what is provided through this enhanced offer will be determined based on local health needs, current usage of out of hours services and the views of patients.
The Practices that form South Southall PCN, and provide our Enhanced Access Service are:
Belmont Medical Centre, Waterside Medical Centre, Guru Nanak Medical Centre, Featherstone Road Health Centre, Hammond Road Surgery, The Welcome Practice, Sunrise Medical Centre and Southall Medical Centre.
Patients will be able to book appointments for weekday mornings, weekday evenings and Saturday between 9am and 5pm. This should provide greater flexibility for patients, and expand access to routine and same-day appointments with our full clinical team.
Data Protection Laws are changing. If you have not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. If you would like to change your consent to share your patient record with other organisations that may care for you, please contact Reception.