Appointments may be booked in several ways:

Online (e-Consult)

The easiest and most efficient way to request an appointment is through the e-Consult service.

Click the image below, complete the form and a member of our team will triage your request by the end of the next working day.

By Phone

Patients can book an appointment by calling reception on Southall Medical Centre 0208 574 4381.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

You need medical help fast but it’s not a 999 emergency.

You think you need to go to A&E or need another NHS urgent care service.

You don’t know who to call or you don’t have a GP to call.

You need health information or reassurance about what to do next

These GP Access Centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.

These Access Centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 08:00 – 20:00 access to primary care.

Elmbank Surgery (Northolt)

438 Greenford Avenue


W7 3DD

Parking Restrictions: None, Disabled Access Available

Buses: E1, E3, E11

Train Station: South Greenford Station, 1.5 miles away

Sunrise Medical Centre (Southall)

9 Abbotts Road



Parking Restriction: Zone L

Buses: 207, 427 N207

Train Station: Southall Station, 0.6 miles away

Florence Road Surgery (Ealing & Acton)

26 Florence Road


W5 3TX

Parking Restriction: Zone A, Wheelchair Ramp, Lift Available

Buses: 112, 207, 427, 483, E11, N7, N83, N207

Train Station: Ealing Broadway Tube, 0.4 miles away

From 1st October 2022, our practice is offering improved access to appointments and other general practice services.

‘Enhanced Access’ means:

As a Network, we are providing appointments from 7:30am until 8pm on weekdays, and from 9am-5pm on Saturdays.

Appointments will be both bookable in advance (up to 14 days) and available for same day bookings

A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team, including, but not limited to, GP Appointments, Screening Appointments, Phlebotomy, and Vaccinations.

There will be a choice of ways to access appointments depending on clinical need, such as telephone, video appointment, online consultation, or face to face.  You may be seen or spoken to by the following Healthcare Professionals: GP, Nurse, Clinical Pharmacist, Social Prescriber, Mental Health Nurse, Health Care Assistant or First Contact Practitioner.

Our Enhanced Access Service is provided in Partnership with 7 other local practices who form South Southall Primary Care Network.  When a face-to-face appointment is needed, this may be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby.

The exact mix of what is provided through this enhanced offer will be determined based on local health needs, current usage of out of hours services and the views of patients.

The Practices that form South Southall PCN, and provide our Enhanced Access Service are:

Belmont Medical Centre, 18 Western Road, Southall Middx, UB2 5DU

Waterside Medical Centre, Tyler Road, Southall, Middlesex, UB2 4XQ

Guru Nanak Medical Centre, 1 Woodlands Road, Southall, Middx, UB1 1EE

Featherstone Road Health Centre, Hartington Road, Southall, Middx, UB2 5BQ

Hammond Road Surgery, 93-95 Hammond Road, Southall, Middx UB2 4EH

The Welcome Practice, 70A Norwood Road, Southall, Middx, UB2 4EY

Sunrise Medical Centre, 9 Abbotts Rd, Southall UB1 1HS

Southall Medical Centre, 223 Lady Margaret Road, Southall, UB1 2PT

Patients will be able to book appointments for weekday mornings, weekday evenings and Saturday between 9am and 5pm. This should provide greater flexibility for patients, and expand access to routine and same-day appointments with our full clinical team.

Data Protection Laws are changing. If you have not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. If you would like to change your consent to share your patient record with other organisations that may care for you, please contact Reception.

What is an Emergency?

If you or someone else experiences the symptoms below and you feel it is serious and could be life threatening and cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999

Symptoms include

Anaphylactic shock (swelling of mouth and throat)

Black stools or rectal bleeding


Chest pain

Collapse, unconscious, coma

Non-blanching rashes (the glass test)

Seizures that are prolonged

Severe abdominal pain

Suspected stroke

Vomiting blood

Emergencies will be dealt with as a priority


The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you

Paediatrics A&E

Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:

Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN

West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF

St Mary’s Hospital, Praed St, London W2 1NY

Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ

Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH

NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it’s not life-threatening. For example if you:

Think you need to go to hospital

Don’t know who to call for medical help

Don’t have a GP to call

Need medical advice or reassurance about what to do next

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

You can telephone us on Southall Medical Centre 0208 574 4381 or Norwood Road 0208 571 2182, cancel via SystmOnline, or come in and speak to Reception.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.

If you need a home visit please contact the surgery as early as possible in the morning, before 11:00am, and give one of our receptionists details. A GP will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.

Prepare your thoughts and problems in advance by writing down your problem e.g: When your symptoms started, how they have changed.

Do a urine sample if you have pain passing urine or lower abdominal pain.

Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.

Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.

If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.

If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (e.g. need an interpreter, visual impairment, hearing impairment, prefer male/female doctor etc..)

If you know you have difficulty understanding or explaining things, bring someone you trust with you or if you require an advocate, see the NHS choices advocacy services for further guidance.

Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.

Please let reception know if you would like a chaperone.

A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for YOUR thoughts. At the end of a consultation you should know:

What is your main problem.

What do you need to do about it.

What to do if it does not get any better.

Useful Links

NHS Choices – Get the most from a doctor’s appointment