Practice Policies & Patient Information

Practice Policies & Patient Information

The Southall Medical Centre is committed to provide good quality healthcare regardless of race, religion, culture or gender.

We undertake to:

– treat you with respect and courtesy at all times

– provide you with advice and treatment in a timely manner

– help you make decisions about your health by treating you with respect

– Discuss available treatments and refer you on to other experts where necessary

– Act as your advocate and guide through healthcare services

– Maintain confidentiality in what we discuss and the records we keep on your behalf

– Keep up to date with developments in healthcare by continuing to learn

In return, we ask you to:

– Keep your appointments and/or let us know as soon as possible if you can’t attend

– Only use urgent out-of-hours services for urgent conditions

– Be nice to our staff! They do their best for you and respond well to your needs. However, swearing and shouting will not be tolerated under any circumstances and patients who are abusive may be removed from our patient list.

– Let us know if you have any suggestions or cause for complaint as soon as possible

– Let us know when we have done well

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

Click this link to find out more about our Patient Participation Group and how to join.

We are always on the lookout for team members who feel they have the experience and qualifications to enhance our team and share our vision for providing excellent primary care to our patients. If you think you would make a good fit for our practice, drop your CV at reception for the attention of Dr V Sanghera, GP Partner.

We currently have vacancies for: salaried/long-term locum GPs, nurse practitioners, health care assistants and receptionists.

You can find details on the scheme here.